realvco Docs

Frequently Asked Questions

Getting Started

Q: What’s the First Thing to Do After the Welcome Email?

A: In order:

  1. Click the Admin Panel link in the email and confirm you can sign in
  2. In the Admin Panel, click Rose’s OpenClaw UI and test a conversation
  3. Follow the Getting Started guide to connect your preferred messenger (Telegram / WhatsApp / LINE)

Q: What’s the Difference Between the Three Companions? Which Should I Use?

A:

CompanionPermissionBest ForNot Best For
RoseHost rootSystem administration, deployment, automationCasual daily chat (too much permission)
AdaContainerSupport, marketing, project managementModifying host settings
ViContainerQuick lookup, testing, backupMission-critical business flows

Recommendation: daily chat → Ada. System changes → Rose.

Q: Can I Use It on Mobile?

A: Yes. After connecting a messenger, you can:

  • Chat with companions on Telegram / WhatsApp / LINE
  • Sign in to the Admin Panel on mobile web
  • Manage your mVPS anywhere

Messaging Connections

Q: Telegram, WhatsApp, or LINE — Which Is Best?

A: Each has trade-offs:

PlatformProsCons
TelegramRich feature set, mature bot ecosystem, freeRestricted in some countries
WhatsAppLargest user base, strong business acceptanceBusiness API has fees and review
LINEDominant in Taiwan / Japan, great sticker supportSimpler bot features

Recommendation: pick by your customer base. Taiwan → LINE; international → WhatsApp; technical users → Telegram.

Q: Can One Companion Serve Multiple Platforms?

A: Yes. You can:

  • Connect one companion to Telegram + WhatsApp
  • Connect different companions to different platforms (e.g., Rose on Telegram, Ada on LINE)
  • Manage all connections from the Admin Panel

Q: Connection Failed — What Now?

A: Check these:

  1. Token is correct — did you accidentally include whitespace when copying?
  2. Network is healthy — can your phone / computer reach other sites?
  3. Re-pair — remove the existing connection and rescan the QR code
  4. Inspect logs — check Gateway connectivity in the Admin Panel

If still stuck, contact support.

Admin Panel

Q: When Should I Reboot the Host?

A: Reboot when:

  • Resource usage stays high (memory > 90%)
  • A container is fully unresponsive
  • A system update requires a reboot
  • You hit unexplained anomalies

Note: rebooting briefly interrupts service (~1 to 2 minutes).

Q: What Does Export Data Back Up?

A: Export Data includes:

  • Every companion’s configuration (SOUL.md, IDENTITY.md, etc.)
  • Conversation history
  • Custom tool configuration
  • System settings

Not included:

  • Large files (back those up separately)
  • Container source code (redeployable)

Q: How Do I Update a Companion?

A: In the Admin Panel:

  1. Open the container’s tab (Rose / Ada / Vi)
  2. Click “Update”
  3. Wait for completion (~1 to 3 minutes)
  4. The container restarts automatically

Recommendation: back up before updating — just in case.

Security

Q: Is My Data Safe?

A: realvco uses multi-layer security:

  • No public ports: Cloudflare Tunnel — the VPS exposes no inbound ports
  • Encrypted transport: HTTPS / TLS everywhere
  • Token authentication: short-lived, single-use Magic Tokens
  • Permission separation: three companions, three scopes — smaller blast radius

A:

  1. Review sign-in history — any unexpected activity?
  2. Redeploy — issues a fresh Magic Token; old ones invalidate instantly
  3. Contact support — report the incident, we’ll help investigate

Q: Can the AI Read My Data?

A: Here’s what the AI sees:

  • Can see: files you share, your conversations
  • Cannot see: other containers’ data, system passwords (unless you reveal them)

Important: do not have the AI handle credit card numbers, banking credentials, or other sensitive secrets.

Billing and Accounts

Q: Are There Traffic Limits?

A: The mVPS plan includes:

  • Unlimited network traffic (through Cloudflare)
  • Fair-use policy (no mining, no attacking others)

Q: Can I Upgrade or Downgrade?

A: Yes — contact support:

  • Upgrade: any time, prorated
  • Downgrade: takes effect next billing cycle

Q: How Do I Cancel?

A: Contact support to cancel. Note: after cancellation, data is retained for 30 days, then permanently deleted.

Technical

Q: Can I SSH Directly Into the VPS?

A: Yes, but it needs setup:

  1. Configure SSH keys via the Admin Panel’s Host Terminal
  2. Or enable password login (requires turning on the option)

By default, SSH is only reachable through Cloudflare Tunnel — no public port.

Q: Can I Install My Own Software?

A: Yes. You have full root (through Rose):

  • Use apt to install Linux packages
  • Deploy your own Docker containers
  • Configure Nginx, databases, and other services

Note: software you install is outside realvco’s support scope.

Q: How Do I View System Logs?

A: Multiple ways:

  1. Admin Panel: System Logs section
  2. Container logs: each container’s “Logs” button
  3. Host Terminal: run journalctl or inspect /var/log

Getting Help

Q: How Should I Describe a Problem?

A: A good report has:

  1. When it happened — precise time
  2. What happened — error text or observed behavior
  3. What you tried — narrow it down
  4. Screenshots — whenever possible

Q: What Are the Support Response Times?

A:

  • Weekdays (Monday–Friday): within 4 hours
  • Weekends / holidays: within 24 hours
  • Urgent issues: mark as “Urgent” for priority handling

Still have questions? Reach out any time.