Subscription Management
Subscription status, auto-renewal, upgrades, refunds, and invoices — all on this page.
Viewing Your Subscription
- Sign in to realvco.com
- Avatar → My Subscription (or Settings → Subscription)
You’ll see:
| Field | Contents |
|---|---|
| Plan | Starter / Pro / Enterprise |
| Billing cycle | Monthly / Quarterly / Annual |
| Next billing date | Auto-charge date |
| Next charge amount | Total including tax |
| Payment method | Last 4 digits of the card |
[Screenshot: realvco.com subscription management page]
Auto-Renewal
Auto-charge is on by default. A reminder email goes out 7 days before renewal.
Turning Off Auto-Renewal
Subscription page → Cancel Auto-renewal → confirm.
After turning off:
- The current period runs to completion
- No auto-charge for the next period
- At period end, the VPS enters a 7-day suspended state (data retained)
- A warning email goes out 3 days before deletion
- The warning includes a data-export link for important items
- Data is deleted if you don’t re-subscribe within 7 days
Data deletion is irreversible. If you just need a pause but want to keep data, consider:
- Keeping the realvco monthly fee active (AI costs nothing while idle; only host fees apply)
- Or exporting a backup before the deadline
Upgrade / Downgrade
Upgrade
- Subscription page → Change Plan → pick the new plan
- The system computes the prorated difference
- Charges the difference immediately
- New plan takes effect instantly
- VPS resources scale up within 5 to 10 minutes
Downgrade
- Same steps
- But the downgrade takes effect in the next billing cycle
- The current period’s paid amount is not refunded (credited to your balance proportionally)
Switching Billing Cycle (Monthly → Annual)
Annual typically saves 15–20%:
- Subscription page → Switch to Annual
- The system computes new annual fee minus remaining prorated value
- Charges the difference
- Future renewals switch to annual
Refund Policy
7-Day No-Questions-Asked Refund
Full refund within 7 days of subscribing, no reason required.
Eligibility:
- Within 7 days of subscribing
- No VPS actively deleted
- No terms-of-service violations
Not eligible:
- Over 7 days
- Plan changed more than once
- Account has unresolved violations
Refund Process
- Open a ticket, category [Billing]
- Subject: “Refund request”
- Include: order number, reason (optional)
Timeline:
- Ticket reply: within 24 hours
- Refund to card: 3 to 10 business days (depends on your bank)
Refund After 7 Days
These are evaluated case by case. Common outcomes:
- Convert to account credit (100% preserved, applied to future charges)
- Partial refund (50%, depending on usage)
- No refund (if usage was substantial)
Invoices
Auto-Issued on Each Charge
After a successful card charge, the invoice is emailed within 3 business days.
Invoice Types
Personal:
- Receipt format
- PDF e-receipt available on request
Business:
- Full tax invoice
- Tax ID required (set during checkout)
- PDF e-invoice available; paper copy is available for an additional shipping fee
Changing Invoice Name / Tax ID
Subscription page → Billing Info → edit:
- Recipient name
- Tax ID
- Address
- Email (invoice delivery)
Important: changes affect only the next invoice. To amend an already-issued invoice, it needs to be voided and re-issued (open a ticket).
Re-sending an Invoice
Open a ticket with subject “Resend invoice” + order number.
Pausing a Subscription
Long-term pause is not supported today. Alternatives:
- Short break (< 1 month): keep the subscription; VPS idles; AI spend stays at zero (just realvco monthly fee)
- Long break (> 1 month): cancel auto-renewal → data backs up to R2 → re-subscribe later
Changing Payment Method
Subscription page → Payment Method → Update Card.
Supported:
- Credit / debit card (Visa, MasterCard, JCB, AmEx)
- Not supported: PayPal, Apple Pay, Google Pay, crypto
Why can commissions be paid out to PayPal but subscriptions require a card? Billing runs through Stripe (cards only). Payouts use a separate rail. Two different systems.